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Kalavaraa Refund Policy

Kalavaraa Refund Policy

Protecting Your Satisfaction – Kalavaraa Refund and Returns Policy

At Kalavaraa, we are committed to providing you with an exceptional dining experience, whether you choose to dine in or order online. We understand that there may be instances where you are not entirely satisfied with your order, and we are here to assist you. Please review our Refund Policy carefully to understand our guidelines regarding refunds and cancellations.

 

1. Cancellations and Refunds

  • Order Cancellations: If you wish to cancel your order before it has been processed and prepared, please contact us immediately. We will be happy to cancel your order and issue a full refund.

  • Refunds for Order Issues: In the event that you receive an incorrect or incomplete order, or if the food is not prepared to your satisfaction, please notify us promptly. We will investigate the matter and take appropriate action. Upon verification of the issue, we will either replace your order or issue a full refund.

2. Eligibility for Refunds

To be eligible for a refund, you must:

  • Notify us of the issue within a reasonable timeframe, typically within 24 hours of receiving your order.
  • Provide us with a clear explanation of the issue and any relevant details, such as order details, pictures, or receipts.
  • Return any incomplete or incorrect items to us upon request.

3. Exclusions

Our Refund Policy does not apply to the following:

  • Orders that have been fully consumed or discarded.
  • Orders placed for pick-up but not collected.
  • Orders cancelled after they have been processed and prepared.
  • Refunds for changes in taste preferences or personal dissatisfaction.

4. Processing Refunds – Kalavaraa Refund Policy

Upon approving your refund request, we will process the refund to your original payment method within 3-5 business days. Please note that the refund processing time may vary depending on your bank or payment provider.

5. Our Commitment to Customer Satisfaction

At Kalavaraa, we strive to provide our customers with a seamless and enjoyable dining experience. We value your feedback and appreciate any concerns you may have regarding your order. Our team is dedicated to resolving any issues promptly and ensuring your satisfaction.

We encourage you to contact us directly if you have any questions or concerns about our Refund Policy or your ordering experience. We are always here to assist you.

Contact Us

Restaurant Location

12 North Canal Road #01-01
Singapore 048825

Phone Number

+65 96476595
Monday – Friday 11 AM – 10 PM

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Kalavaraa
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